Care Finder – Aged Care Support

Care Finder – Aged Care Support

Care Finder services

COTA Tasmania’s Care Finder service supports eligible older Tasmanians to navigate the aged care system and find care services in their local area.

What is the care finder program?

The care finder program is a navigation service specifically for vulnerable older people who need intensive support to be connected with the services they need. The Australian Government-funded care finder program helps vulnerable older people find and connect with aged care services in their local area.

Who is it for?

This service is available to older people who are eligible for aged care services and have one or more reasons for requiring intensive support to:

• interact with My Aged Care (either through the website, contact centre or face-to-face in Services
Australia centres) and access aged care services and/or
• access other relevant supports in the community.

Care Finders are located in Hobart, Launceston and Burnie and help people in all areas of Tasmania. Our care finder services may be delivered in person, by phone or online, depending on the person’s preference and location.

How much does it cost?
This service is funded by the Australian Government. There is no cost to people using it

You don’t need a referral to get started, just call 1800 518 048 or fill our Enquiry form

GPs, health and community service providers can also refer eligible people using our referral form: Referral Form

The Australian Government through Primary Health Tasmania funds Care Finder services.

Read more about Care Finder services

What is My Aged Care?

My Aged Care is the Australian Government gateway to subsidised aged care services:

  • Commonwealth Home Support Program (CHSP)
  • Home Care Packages (HCP)
  • Residential Respite, Restorative and Transition Care
  • Residential Aged Care

Call 1800 200 422 or visit:

Click here for Help Sheets about Australian Government subsidised aged care services.

Click here for information about Living Well at Home.


Star Ratings in Aged Care

Nursing homes in Australia have star ratings to inform residents, family, friends and the community about the quality of accommodation and care. The star rating is useful for choosing a home to live in.

Star ratings drive improvements in residential aged care nationally. Providers with low ratings have work to do, and transparency is important in making them do it.

COTA Australia lobbied for star ratings. Star ratings, system reforms and improved regulations recommended by the Aged Care Royal Commission hold providers to account. This is a big step forward for aged care in Australia. It will help restore trust in aged care and highlight areas for improvement.

How to access the Aged Care Star Rating for your nursing home

If you’re looking for the star rating of a particular nursing home, search for “Aged Care Homes” in a local area on the My Aged Care website.

Star ratings are shown in search results.